Support
We're here to help.
Email us and a person will read it. We usually reply within one business day.
Email support
matdo@matdolab.com
Prefer a form? Use the contact page.
Common questions
- How do I use a feature in Matdo Check?
- Every task — check in, add attendees, import or export a CSV, set a PIN — has a short how-to video on the Matdo Check page.
- Where is my attendance data stored?
- On your iPad. We do not receive, store, or have access to it. See the Privacy Policy for details.
- How do I manage or cancel my subscription?
- Apple handles all purchases. On your iPad, open Settings, tap your name, then Subscriptions, and choose Matdo Check. Refunds are requested from Apple at reportaproblem.apple.com.
- I lost my iPad, or I am setting up a new one.
- Turn on iCloud Backup inside the app before you switch devices; it writes to your own Apple Account. Purchases restore with Restore Purchases in the app, using the same Apple Account.
- Something is broken, or I have an idea.
- Email us. Tell us what you were doing and what happened — we read every message.